Your event is important. Should you require on-site help, we are more than willing to provide it. To ensure the smooth running of your on-site event, your designated Customer Success Manager can offer support in person. Whether your event spans a sin

Your event is important. Should you require on-site help, we are more than willing to provide it.&#xA0;To ensure the smooth running of your on-site event, your designated Customer Success Manager can offer support in person.<h3 id="what-kind-of-support-can-i-expect">What kind of support can I expect?</h3>Whether your event spans a single day or multiple days, your Customer Success Manager will be on hand to assist you and to ensure your participants get the help they need, while you focus on other important tasks.&#xA0;The CSM will greet participants at the welcome and info desk, where attendees can seek assistance with any questions they may have.Additionally, your Customer Success Manager will oversee the matchmaking process to ensure everything runs smoothly. They will monitor matchmaking sessions, signaling the end of each time slot and the beginning of the next to make sure meetings don&#x2019;t last longer than they should.&#xA0;Furthermore, they will verify that participants are seated at the correct tables, ensuring that meetings occur as scheduled and that no one misses their appointments due to space constraints.&#xA0;Should your participants encounter any last-minute issues, they can seek immediate help from your CSM.&#xA0;For more information on the assistance available on-site and associated costs, please reach out to our <a href="https://www.b2match.com/contact-us/contact-sales?utm_source=knowledgebase&amp;utm_medium=link&amp;utm_campaign=&amp;utm_content=knowledgebase_article" rel="noopener noreferrer" target="_blank">sales team</a>.If you didn&apos;t find an answer to your questions, please get in touch with the Support Team&#xA0;<a href="https://www.b2match.com/contact-us/organizer-support?utm_source=knowledgebase&amp;utm_medium=link&amp;utm_content=knowledgebase_article" rel="noopener noreferrer" target="_blank">here</a>.

On-Site Event Support

Organizer's Tool

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Explore Events

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Find out more about on-site event support and the valuable contributions your Customer Success Manager makes to ensure the success of your event on-site.

b2match Organizer Guide - In-Person Participant Management: On-Site Support

Organizer Guide

In-Person Participant Management

Discover the benefits of having a dedicated Customer Success Manager providing on-site support and the comprehensive assistance they offer.

On-Site Support

Creating Your b2match Organizer Account

Logging in to Your Account

Changing Your Email Address

Changing Your Password

Resetting a Forgotten Password

Editing Your Account Settings

Your Organizer Account

Understanding Organizer Roles

Inviting Organizers

Assigning Responsibilities

Setting Up Support Offices

Managing Organizers

Understanding b2match Workspaces

Editing Workspace Details

Understanding Members and Guests

Inviting Members and Guests to Workspace

Workspace Management

Creating a New Event

Copying a Previous b2match Event

Publishing Events

Understanding Event Dashboard

Event Management

Getting Started With b2match

Understanding the Home Page Editor

Adding and Managing New Pages

Building and Editing Pages Content

Understanding Page Sections

Previewing, Saving and Publishing Event Home Page

Customizing Home Page Banner Image

Multilingual Pages Explained

Home Page Editor

Editing Event Information

Setting Up Event Languages

Analytics & Reporting

Event Settings

Understanding Event Components

Adding Event Components

Exploring & Configuring Components

Deleting Event Components

Event Components

Setting Up Event Theme: Mode & Colors

Setting Up Custom Domain

Branding

Event Builder

Registration Time Frame

Registration Type: Private & Public

Participant Validation & Visibility

Registration Settings

Understanding Custom Questions

Types of Custom Questions

Creating Custom Questions

Grouping Custom Questions

Deleting Custom Questions

Custom Questions

Understanding Participant Types

Inviting Hidden Participant Types

Creating & Setting Up Participant Types

Deleting Participant Types

Participant Types

Creating Tickets

Editing & Deleting Tickets

Creating Promo Codes

Configuring Ticketing Settings

Creating Payments

Managing Payments

Testing Payments

Ticketing

Registration & Ticketing

Understanding the b2match Agenda

Creating Sessions

Configuring Session Registration Rules

Filtering & Sorting Sessions

Editing Session Info

Configuring & Editing Session Format

Assigning Speakers to Sessions

Assigning Exhibitors to Sessions

Configuring Session Chat

Editing Session Settings

Publishing / Unpublishing Sessions

Duplicating Sessions

Deleting Sessions

Integrated Video Conferencing

Sessions

Creating & Editing Session Location

Deleting Session Location

Session Locations

Creating & Editing Session Track

Deleting Session Track

Tracks

Creating & Editing Session Topics

Deleting Session Topic

Topics

Creating Live Streams

Deleting Live Streams

Live Streams

Agenda

Understanding b2match Participants

Participant’s Profile Overview

Impersonating Participants

Validating Participants

Adding Participants

Setting Up Participants Session Attendance

Setting Up Participants Availability

Configuring Visibility Rules

Working with Batch Actions

Rejecting Participant Registrations

Managing Participants

Setting Up Participant Types

Assigning Participant Type to a Participant

Understanding b2match Speakers

Marking Participants As Speakers

Creating the Speakers Page

Speakers

Participants

Understanding b2match Organizations

Organization's Profile Overview

Adding Organizations

Managing Organization Representatives

Deleting Organizations

Managing Organizations

Understanding Organization Types

Setting Up Organization Types

Assigning Organization Type to an Organization

Deleting Organization Types

Organization Types

Understanding Areas of Activity

Setting Up Areas of Activity

Assigning Areas of Activity to an Organization

Deleting Areas of Activity

Areas of Activity

Understanding b2match Sponsors

Creating Sponsors Group

Deleting Sponsors Group

Marking Organizations As Sponsors

Creating the Sponsors Page

Organizations

Enabling Meeting Booking

Enabling AI Recommendations

Configuring Booking Rules

Defining Conversations Settings

Setting Up Meeting Feedback

Setting Up Group Meetings

Setting Up Open Virtual Networking

Setting Up Post Event Networking

Settings

Understanding Meeting Blocks

Creating Meeting Blocks

Editing Meeting Blocks

Deleting Meeting Blocks

Meeting Blocks

Understanding Meeting Locations

Creating Meeting Locations

Assigning a Meeting Location to a Meeting Block

Editing Meeting Locations

Deleting Meeting Locations

Managing Meeting Points

Assigning Participants to Meeting Points

Deleting Meeting Points

Meeting Locations

Understanding b2match Meetings

Meetings Overview

Creating Meetings

Editing Meetings

Meetings

Meetings & Networking

Understanding b2match Marketplace

Enabling the Marketplace

Configuring Opportunity Types

Validating Opportunities

Marketplace

Understanding b2match Email Tool

Creating Mailing Lists

Using Email Templates

Composing an Email

Sending Event Invitations

Setting Email Configuration

Outbox Emails

Understanding b2match Email Notifications

Configuring Email Notifications

Editing Email Notifications

Automated Email Notifications

Understanding Announcements

Creating, Deleting & Sending Announcements

Announcements

Emails & Notifications

Filtering Profile Lists

Editing List Columns

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