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Configuring Ticketing SettingsUpdated 5 months ago

Before you create tickets or promo codes for your event, it is important to configure the ticketing settings to ensure proper payment processing. 

How can I configure ticketing settings?

Start by clicking on Ticketing on the left sidebar of the Organizer’s Tool.

Then, navigate to the Settings tab


In the Currency section, choose the currency that will apply to the price of all tickets from the drop-down menu


In the VAT section, configure the Value-Added Tax (VAT) options for your tickets. Click the toggle switch to enable VAT. 

This will open further VAT configuration options. You can choose between

  • Charge VAT to everyone
  • EU Reverse Charge (participants from the non-EU countries will be obligated to pay VAT) 
  • Eu Reverse Charge (participants from NON-EU countries don’t have to pay VAT)

Then, enter the VAT value in percentages in the VAT field.

Payment Methods

In the Payment Methods section, configure the payment method participants will use to pay for tickets.

Note: Keep in mind that at least one payment method should be enabled.

Currently you can choose between Stripe and Payment via Invoice. To enable a payment method, click the toggle switch next to the preferred method. 

Payment via Stripe

If you enable payment via Stripe, make sure you connect your Stripe account with the platform. To connect your Stripe account with the platform, first click on Configuration from the left sidebar. 

Note: Keep in mind that only the event owner can add an integration. You can see who is marked as the event owner on the Organizers page by clicking on Organizers in the left sidebar of the Organizer's tool.

Then, from the Event Settings section, select Integrations.

This will open the Available integrations page

To connect your Stripe account with the b2match platform, click on the Connect button. This will redirect you to Stripe’s website, where you should log in using your Stripe credentials. 

Once logged in, the Stripe dashboard will display the total revenue generated from sold tickets for your event.

Note: Stripe offers several account types when creating a profile there. For integrating Stripe with your b2match event, it’s okay to choose the Standard account type.

It's important to note that Stripe charges fees for each transaction processed. 

For standard European Economic Area cards, including Visa, Maestro, Mastercard, Amex, Apple Pay, Google Pay, and JCB, the fee is 1.5% + €0.25. Premium European Economic Area cards carry a fee of 1.9% + €0.25. 

International card payments incur a fee of 2.5% + €0.25 for UK cards (with an additional 1% if currency conversion is necessary) and 3.25% + €0.25 for international cards (with an extra 1% if currency conversion is required).

Successful card payments through Stripe will be automatically shown on the Payments tab in the b2match platform, with the Payment method indicated as Credit card.

Payment via Invoice

If you enable Payment via Invoice, this will open the Bank Account Details

Here, enter your bank account details. The details you include in this field will be included in the preliminary bill PDF document. 

Configure Invoice

In the Configure Invoice section, you can further edit the invoice. 

In the invoice header, include your business logo, name, and contact details. 

Click on the Upload logo button and choose the png, jpg, or jpeg file you wish to include here. 

Click on Edit business information to open the Business details modal

Here, type in your Organization’s name, Country, City, ZIP, State, Address, Phone number, Support email and Website URL. After you entered all the details, click on Save.

In the Invoice footer field, provide help or a legal text that will appear at the bottom of the invoice.

Tip: If you wish to preview how the invoice looks like, click on PDF Invoice Example.

After you configured all ticketing and payment settings, click on Save

If you didn't find an answer to your questions, please get in touch with the Support Team here.

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